Privacy policy

This privacy policy explains which personal data collects both online and offline and how we use these data. Please read this policy carefully.

In general, we collect information about you when you create an account, buy a ticket, send us an email, call us, purchase something from the cash registers operated or managed by us, and browse our websites, apps, and social media. We use these data and other data to provide you and our other customers with better services, marketing, and support (this includes an analysis of your data to ensure a personalised experience). For example, when you create an account, buy a ticket, download one of our apps, or contact us by phone, we may request your permission to use your information for certain purposes. Your choices about how we use your personal data are described here. is a controller (i.e., a person responsible for processing personal data) with regard to all data that collects about you and receives from you when you use our services. is bound to and uses your data in accordance with the Personal Data Protection Act [Wet bescherming persoonsgegevens] and the Telecommunications Act [Telecommunicatiewet].

1. Cookies 
Like many other online companies, we use cookies (small text files placed on your computer by our website) and tracking tools. Do you want to know more about Cookies at Read more here.

We collect your personal data in different ways:


a. Directly from you. 

For example, when you sign up for a promotion, create an account, enter a competition or free contest, download an app or buy a ticket, post a comment on our websites, ask us a question, email us, or contact one of the call centres of


b. By using our websites or apps. 

You can view and use our websites and apps via a computer, telephone, tablet, or other device. We use tracking tools such as browser cookies and web beacons on our websites and apps to collect information about your use.


c. From third parties. 

For example, if you choose to use an integrated social media feature on our websites or apps, the site of these social media will provide us with certain information about you, such as your name and email address. Your activities on our websites and apps can be placed on social media platforms.


2. Your personal data that we may store 

We use the following data for the purposes described in this policy:


a. Your contact and account data. 

We store the contact details you provide (for example, name, address, telephone number, e-mail, country in which you live, preferred language) when you create an account at, purchase a ticket, and / or participate in our competitions or promotions. 


b. Your payment and invoice data. 

To process your order, we store the payment and invoice data you provide, for example your credit card number and zip code when you purchase a ticket.


c. Data that you place online yourself. 

For example, we store data that you have placed on our website or on an external social media site to which we have access (such as reviews posted by you or completed surveys). When placing data online, the rights of others should not be infringed (including the right to privacy) and you should be aware that others can use, “tag” and / or republish your data in a way that you would not expect (even in a way that is or may be unlawful). You understand that we and others (including our Producers) may use and republish your publicly posted data. This also includes the data you have placed on our website or when using apps or social media functions.


3. Data about your preferences 

We may collect information about your favourite events or the products that you purchase or that you inquire about (for example, as part of a survey or review of an event). We can also store data about interests and demographic categories that we derive from your interaction with us, to provide you with a better service and more targeted information. For example, if you buy a ticket for a certain performance and many people who have attended that performance have also purchased tickets for another concert, we may send you information about that concert.

Information about the use of the website. 

When you visit our website, we may collect information about the browser you use and your IP address (this is a number that identifies specific network equipment on the Internet which your device needs to communicate with websites). With these data we can see from which website you came to our website, what you did and did not do on our website, and which website you visit when you leave our website.


4. We may use your data in the following ways and for the following purposes

a. To provide you with products, services, account information, and support.

This way we can use your data to confirm your registration for an event. When you provide us with information about friends, we will use this information to provide services that you request from us. Please ask for permission from these friends before sharing information about them with us.


b. To send you messages related to your transaction and the events you visit.

For example, we can send you an email about your account or a ticket purchase or ask you to write a review about an event you visited. In addition, we can send you a one-time email to alert you to an event that may be interesting to you, based on the event you have already purchased or visited.


c. To signal trends and interests. 

We use your data to know what your preferences might be, so we can improve our offer to you and your experience with us is more focused and personal.


d. Checking and improving our products, services, and websites. 

We analyse your data to improve our understanding of you and our customer base in general to make better decisions about our services, advertising, products, and content, based on a better-informed picture of how our customers use our current services and to personalise your experience with us.


5. You have certain choices about how we use your data

When you create an account, purchase tickets, or download our apps, we may request your permission to collect, process, or use personal data for specific purposes. If you wish to withdraw the consent that you have given us for such use of your personal data or if you wish to view or change your personal data, write to us, or state your preference(s) in one of the ways described in this section.


You can unsubscribe in writing and / or in the following ways:


a. You can unsubscribe from receiving marketing messages. 

If you do no longer want to receive emails or text messages for promotional purposes, click here or follow the instructions in a received advertising message. Even when you opt out of receiving marketing messages, we will still send you transaction messages so we can still contact you about your orders.


b. You can unsubscribe from receiving our newsletters. 

To unsubscribe from our newsletters, simply adjust the account settings or follow the instructions in each of our newsletters. 


c. You can request us to provide insight into the (personal) data that we have stored about you.

You can also request us to adjust or remove your personal data.


6. We may share your personal data with the following their-parties: 


a. Within the Municipality of Harlingen. 

We may share all your data with these two organisations and with all stakeholders within these organisations for all the purposes stated in this policy.


b. Producers. 

We only share your personal data with the producer of the event for which you have purchased tickets or for which you have shown interest in some other way. By sharing these data, Producers can analyse their visitors’ behaviour, offer better service and support to visitors, and for any other purpose as described in the privacy policy of our Producers (which also includes marketing). 


c. Third parties who deliver goods and services that you have purchased. 

Your data can also be shared with third parties that offer goods and services that you have purchased through our website (for example dinner, rental bicycles, or merchandise), so that they can process and execute your orders (by contacting you, amongst others).


d. If we think sharing your personal data is necessary to comply with laws and regulations or to protect ourselves, our Producer, or third parties. 

To the extent that it is permitted by law, we may also, at the request of a government agency or other competent authority or organisation, share information to protect or enforce our rights or those of a Producer or third party or to detect and prevent fraud (including credit card fraud and fraud that we believe occurred during a lottery or promotion or at an event) and other crimes. 


We use standard safety measures. We have taken security measures to protect your data. The standard security measures used by us depend on the nature of the data collected. Keep in mind that the internet is not 100% secure. We cannot promise that your use of our websites is completely secure. We recommend you to be careful when using the Internet. This also includes not sharing your passwords.


If you have any questions or complaints or if you wish to receive a copy of the data that we have stored about you, please contact us. If you have any questions or complaints about this policy or your privacy or if you have a copy of the data that we hold about you wish to receive, please contact us.


To correct, change, or update any information you have provided, or to withdraw any permission you have given us, click here.